FAQs
General & Company Information
What is Vaalpac and what services do you provide?
What is Vaalpac and what services do you provide?
Vaalpac is a leading packaging supplier in South Africa. We offer a comprehensive range of products across vital sectors, including food-grade packaging, industrial & protective packaging, agricultural packaging, catering equipment, cleaning products, and safety & PPE. We pride ourselves on being a reliable, one-stop solution for businesses and consumers.
Where is Vaalpac located?
Where is Vaalpac located?
Our main office and warehouse are located at 6B Leeuwenhoek Street, Duncanville, Vereeniging, Gauteng. We serve the entire Vaal Triangle and surrounding areas.
How can I contact Vaalpac?
How can I contact Vaalpac?
You can reach us easily via:
- Phone/WhatsApp: +27 82 371 3332
- Email: onlinesales@vaalpac.co.za
What are your business hours?
What are your business hours?
Our business hours are:
- Monday–Friday: 8:00 to 17:00
- Saturday: 8:00 to 12:00
- Sundays & Public Holidays: Closed
Products & Eco-Friendly Options
What types of packaging and related products do you offer?
What types of packaging and related products do you offer?
We offer a broad, deep inventory, including:
- Food & Beverage Packaging (Containers, Takeaway boxes, Cling Wrap)
- Industrial & Protective Packaging (Stretch Film, Strapping, Bubble Wrap)
- Agricultural Packaging (Sacks, Bags, Pallet Wrap)
- Catering & Equipment
- Cleaning Equipment & Chemicals
- Safety & PPE Supplier (Gloves, Masks, Overalls)
- Paper Bags & Wraps
- Custom Containers, Trays & Boxes
Can I request custom sizes, printing, or special specifications?
Can I request custom sizes, printing, or special specifications?
Yes, we specialize in custom orders. For many product lines (e.g., plastic containers, cardboard boxes, paper bags), we can arrange custom sizes, materials, and logo printing. Please contact us with your required dimensions, material, and quantity for a fast quote.
Do you carry eco-friendly or biodegradable packaging options?
Do you carry eco-friendly or biodegradable packaging options?
Yes, we are committed to sustainable solutions. We offer a growing range of eco-friendly packaging alternatives, including:
- Compostable takeaway containers and cutlery.
- Products made from recycled plastics (rPET, recycled cardboard).
- High-quality paper and board alternatives. We welcome all inquiries about our sustainable inventory.
Ordering, Payment & Quotations
How do I request a formal quotation?
How do I request a formal quotation?
You can fill out a quote request form on our website or contact us directly via email/WhatsApp. Please provide key details like product type, size, material, required quantity, and delivery location. We aim to respond with pricing and lead times within 24 hours.
What payment methods does Vaalpac accept?
What payment methods does Vaalpac accept?
To ensure a smooth transaction, we accept:
- EFT (Electronic Funds Transfer) / Bank Transfer
- Credit/Debit Card (via secure online portal or in-store)
- Cash (for in-store collections)
Is there a minimum order quantity (MOQ)?
Is there a minimum order quantity (MOQ)?
Yes, for certain bulk packaging and specialty items, there is a minimum order quantity (MOQ). The MOQ is product and material dependent. We will clearly state the MOQ when providing your quotation.
Delivery & Collections
Do you offer delivery across South Africa?
Do you offer delivery across South Africa?
Yes, we deliver nationwide. We partner with reliable courier services to ensure your packaging supplies reach you, regardless of location within South Africa.
What is the typical lead time for delivery?
What is the typical lead time for delivery?
Lead time depends on product stock and your delivery location.
- Standard Stock Items: Typically processed and dispatched within 2 to 3 business days.
- Custom/Special Orders: Lead times will be confirmed in your quote (often 7–14 business days).
Do you offer in-store pickup / collection?
Do you offer in-store pickup / collection?
Yes, you are welcome to choose in-store collection from our Vereeniging premises to save on delivery costs and ensure the fastest turnaround time.
Returns, Refunds & Quality Assurance
Are your materials food-grade and safe for food contact?
Are your materials food-grade and safe for food contact?
Yes, many of our products are certified food-safe. Where applicable, we ensure compliance with relevant food safety standards (e.g., SANS, FDA). We strongly advise you to request the necessary compliance certificates when ordering any food-contact packaging.
What is your returns policy for damaged or incorrect items?
What is your returns policy for damaged or incorrect items?
If products arrive damaged, defective, or incorrect, you must notify us within 7 days of receipt. Please provide photos and your order number. We will assess the issue and promptly arrange for a replacement or a full refund at our expense.
Can I return a product if I simply changed my mind?
Can I return a product if I simply changed my mind?
Returns for a change of mind are considered on a case-by-case basis. Products must be unused and in original, re-saleable condition. Please note that change-of-mind returns may be subject to a restocking fee to cover processing costs.
Value-Added Services
Can Vaalpac assist with design, branding, or custom logo printing on packaging?
Can Vaalpac assist with design, branding, or custom logo printing on packaging?
Absolutely. We provide a full range of branding and printing services, including custom logo printing on cardboard boxes, plastic containers, and paper bags. You can supply print-ready artwork (preferably vector format) or consult with our experienced design team.
Do you offer volume discounts or special pricing for bulk orders?
Do you offer volume discounts or special pricing for bulk orders?
Yes, we reward volume. For large orders, we offer tiered volume discounts. Please request a bulk quotation to ensure you receive the most competitive pricing available.
Do you offer credit accounts or trade accounts for corporate customers?
Do you offer credit accounts or trade accounts for corporate customers?
We may offer trade/corporate credit accounts for regular, high-volume customers. This is subject to an application process and credit checks. Please contact our sales team to discuss the terms and eligibility requirements.