Refund & Return Policy

Thank you for purchasing our products at Vaalpac. We hope you are happy with your purchase, but if for any reason you are not completely satisfied with your purchase, please read our return policy below. To protect the consumer from contamination, some products may not be eligible for refund or exchange. 

Returns:

• All returns must be postmarked within seven (7) days of the purchase date.
• To initiate a return, please contact customer service at onlinesales@vaalpac.co.za to obtain a Return Merchandise Authorization (RMA) number.
• Items must be returned in new and unused condition, with all original tags and labels attached.
• You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
• Please note that certain products may not be eligible for return due to health and safety concerns.

Refunds:

• Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
• If the product is defective or damaged, please contact us within 7 working days to initiate an exchange or refund.

Exceptions:

• Sale items are final sale and cannot be returned.
• Purchases of wrong products will only warrant a store credit.
• A 10% handling fee applies to all returns and refunds, except in cases where the product is defective or incorrect due to an error on our side. This fee helps cover the costs of processing the return and encourages customers to make informed purchases.
  
  

Please give us a call at 016 422 8777 if you need a separate shipping quote specific to your particular bulk order.

If you have any questions concerning our return policy, please contact us at onlinesales@vaalpac.co.za.